Top Digital Counties Recognizes Tompkins & Oneida
The 2015 Digital County Survey results are in, and 22 Laserfiche customers made the list of winners!
The annual Digital Counties Survey examines the overall technology programs and plans of participating counties and recognizes those that use technology to improve citizen service and boost efficiencies.
In the announcement, The Center for Digital Government noted that several technology trends are evident in the surveyed counties’ technology plans, including:
Transparency and open data
Public portals and e-government
Here is how two winning counties are using Laserfiche to address these trends:
ECM as a Shared Service: Tompkins County, NY
Named a Top Digital County for the second year in a row, Tompkins County continues to innovate and expand its technology portfolio. Tompkins County first started using Laserfiche to convert over 100 years of public records to digital files.
In addition, the county also established the shared services initiative with its municipalities. Rather than having its member municipalities own and support their own ECM systems, each municipality uses the Laserfiche system managed by the County Clerk’s Office. This shared service approach reduces support maintenance costs and allows participating municipalities to focus their resources elsewhere.
Today, Tompkins County uses Laserfiche in all 29 of its departments and 18 of its municipalities to:
• Expedite public information requests by maintaining documents in searchable, indexed repositories
• Protect confidential medical information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) through file-, folder- and user-based security
• Mitigate the risks of disasters and business disruptions through the use of geographically dispersed backup servers
Read the Tompkins County case study to learn more.
E-Government: Oneida County, NY
One of the first New York counties to go paperless, Oneida County completely modernized how legal assistants and attorneys access legal case information. As part of e-discovery, the District Attorney’s office tags documents that need to be shared with the attorneys. When the District Attorney’s office is ready to provide attorneys with relevant documents, a workflow automatically routes tagged documents into a folder that can be accessed through a web portal. This allows key documents to be accessed through mobile devices and eliminates the need to lug heavy boxes of documents to court.