We talk to customers all the time about enterprise content management. ECM is about managing an organization’s documents, that is the unstructured information such as Word documents, Excel spreadsheets, PDF files and scanned images that play such essential roles in the organization’s mission-critical processes.
Regardless what we call it, ECM, or document management, we find that the customer’s goals are the same. They want to:
•Get off paper and streamline processes
•Eliminate errors and delays
•Improve process visibility
•Empower workers to be more productive
•Deliver better customer service
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